Frequently Asked Questions
Here you can find Quick Answers to get you started on your training journey and help you find things quickly.
How do I book appointments?
Just look in the main menu.
CLIENT AREA
Book your appoitnemts here
Complete the dog history form
Please fill out the dog history form.
There will be a link to it in an email you recieved when you paid.
Or use one of these links
Your online support
You should be automatically logged in when you pay.
Go to https://fairydogmother.co.uk/academy/
It will create a random password for you when you pay.
If you get logged out you will have to use the forgot password link to set your password
Help I can't login
Use the email address you used when you paid. If you can’t remember your password just hit the FORGOT PASSWORD button and the system will email you a link to reset it.
Check your junk/spam folder for the email if you don’t see it.
If you are like me and have multiple email addresses check you are using the right one.
If you are still having problems after trying that pop me a text message over.
Directions
Your appointment reminder email will contain a whatthreewords link to where to meet.
Yeadon Tarn has two car parks and Nunroyd Park has 7 ways in! I don't want you waiting for me in the wrong place.
Will I need to bring food or toys for my training session?
Yes, lots of food treats for your dog. It is useful to bring your dogs main daily food and healthy high value treats. depending what we are working on you may need around 80-90 small pieces of food. The size of your small fingernail is a good size for an average sized dog but if you have a tiny dog then smaller is better
Depending what our training is for it can be useful to bring your dogs favourite toys to use for training in addition to food. Interactive toys that you play with together; tug toys, soft toys you can play tug with, a ball on a rope or a ball.
Walking Equipment
Please bring your dog to the appointment on your usual walking set up (unless its a home visit).
*If that includes a flexi/extending lead please also bring a standard flat lead or double ended training lead with you.
If you have a treat pouch/treat bag please bring it (fully stocked) If you don't have one and we are doing outdoor training or working in my office have pockets you can put treats in.
If you have a clicker please bring it.
If your dog wears a muzzle please ensure you bring it.
Toys
Depending what our training is for it can be useful to bring your dogs favourite toys to use for training in addition to food. Interactive toys that you play with together; tug toys, soft toys you can play tug with, a ball on a rope or a ball.
Reminders
When you book you will recieve an email confirming you appointment.
You will recieve reminder emails one day before and 3 hours before.
All your appointments are available to book online so I don't chase people to book their sessions in. If I did I wouldn't have time to do anything else.
You should get an automated email after each session as a prompt to book your next one but please check junk.
Can't make your appointment?
You can reschedule appointments up to 48 hours before your appointment.
There is a reschedule link at the bottom of your appointment confirmation email.
T's & C's
Cancelling a scheduled appointment will result in the loss of the session unless 48 hours’ notice is given. This may be wavered at the discretion of The Fairydogmother under exceptional circumstances and the session rescheduled.
If you have to cancel your appointment less than 48 hours prior please text/WhatsApp 07723 538005.
Why? Having an empty slot at the last minute means I'm not getting paid and the one I move you to could have been booked by someone else.
You will find the T's and C's you agreed to when you paid here: