Frequently Asked Questions
Here you can find Quick Answers to get you started on your training journey and help you find things quickly.
Browse FAQ Categories
New Clients
Your appointments
Your online resources
T's & C's
I have paid, what do I do next?
You will have received an automated email when you paid, this has a link to the appointment booking system and information about how to access your online resources.
Where do I find everything I need?
You can access everything you need via your membership area on my websites.
Behavioural training: www.thehappydogproject.co.uk/
Everything else:
www.fairydogmother.co.uk
Use the login button in the menu on the website where you paid/booked.
Help, I can't login
Use the email address you used when you registered/paid. If you can’t remember your password just hit the FORGOT PASSWORD button and the system will email you a link to reset it.
Check your junk/spam folder for the email if you don’t see it.
If you are like me and have multiple email addresses check you are using the right one.
If you are still having problems after trying that pop me a text message over.
History Form
You must fill this out at least 48 hours prior to your first appointment or class.
There is a link to it in your confirmation email, or you will find a link to it in your membership/training area;
How do I book appointments?
You can find everything you need on my websites.
Behavioural training:
https://thehappydogproject.co.uk/membership-areas/
Everything else:
https://fairydogmother.co.uk/academy/
Choose the training you paid for (adult, puppy etc). You will need to be logged in to access the next page..
https://fairydogmother.co.uk/academy
Find the program you paid for and click on the button. My booking platform will open up, it will ask you to login during booking (sorry, its a separate platform with an additional login but if you use the same password for both it can make life simpler)
https://thehappydogproject.co.uk
You will find the booking link on your membership page.
Will I need to bring food for my training session?
Yes, lots of food treats for your dog. It is useful to bring your dogs main daily food and healthy high value treats. depending what we are working on you may need around 80-90 small pieces of food. The size of your small fingernail is a good size for an average sized dog but if you have a tiny dog then smaller is better
Equipment to bring
Please bring your dog to the appointment on your usual walking set up (unless its a home visit).
*If that includes a flexi/extending lead please also bring a standard flat lead or double ended training lead with you.
If you have a treat pouch/treat bag please bring it (fully stocked) If you don’t have one and we are doing outdoor training or working in my office have pockets you can put treats in.
If you have a clicker please bring it.
If your dog wears a muzzle please ensure you bring it.
Toys
It can be useful to bring your dogs favourite toys to use for training in addition to food. Interactive toys that you play with together; tug toys, soft toys you can play tug with, a ball on a rope or a ball.
Why do you send me a What three words link?
Your appointment reminder email/text message will contain a link with directions.
Yeadon Tarn has two car parks and Nunroyd Park has 7 ways in! I don’t want you waiting for me in the wrong place.
Reminders to book your next appointment
All your appointments are available to book online so I don’t chase people to book their sessions in. If I did that manually I wouldn’t have time to do anything else.
You will get an automated email after each session as a prompt to book your next one but they occasionally may end up in junk.
Can't make your appointment?
Please sign into the booking platform to reschedule appointments.
There is a reschedule link at the bottom of your appointment confirmation email.
If you can’t find it then you can login to the booking system here:
https://thefairydogmotheryorkshire.simplybook.it/v2/
You can save it to your homescreen to use as an app on your phone so its easy to find.
Dog Training
You will find everything you need here.
https://fairydogmother.co.uk/training-zone
You will find everything you need here. Select DOG TRAINING if you booked an adult or adolescent dog.
Bronze
Bronze+
Silver
Gold
Ultimate Off Lead
Lead skills
Also go to MY COURSES in the main menu
Puppy Training
You will find everything you need here.
https://fairydogmother.co.uk/training-zone
You will find everything you need here. Select PUPPY TRAINING.
Pre puppy visit
Puppy Preschool (one session)
Puppy Start
Puppy Gold
Ultimate Puppy
Puppy Recall
Lead skills
Also go to MY COURSES in the main menu
Recall Training
You will find everything you need here.
https://fairydogmother.co.uk/training-zone
You will find everything you need here. Select DOG TRAINING if you booked an adult dog in for recall training Ultimate Off Lead
Also go to MY COURSES in the main menu
Behavioural Training
You will find everything you need here.
https://.thehappydogproject.co.uk/
You will find everything you need here. Choose the program you paid for to access your members only area.
Reactivity Rehab
Resource Guarding
Separation Anxiety
Booking one session at a time
Time limit for rescheduling and cancelling
Appointments can only be rescheduled more than 48 hours before the session.
Cancelling a scheduled appointment will result in the loss of the session unless 48 hours’ notice is given. This may be wavered at the discretion of The Fairydogmother under exceptional circumstances and the session rescheduled. If you have to cancel your appointment less than 48 hours prior please text 07723 538005.
Why? Having an empty slot at the last minute means I’m not getting paid and the one I move you to could have been booked by someone else.
Cancellations & Refunds
Refunds will not be given once payment has been made as you will have access to all the online training resources that are part of your program. I am committed to helping you and your dog and I want my clients to have that same commitment to help their dog. Should you decide you are unable to continue and rehome your dog I may agree to use your remaining session to work with the new owner.
If there are any problems and a booked session doesn’t go ahead (adverse weather, illness etc) it will be rescheduled not refunded.
The T's & C's you agreed to on payment
When you first register on my booking platform, be it to pay for sessions, book appointments or to book an initial call you click a box agreeing to the terms & conditions.
You will find them on this page