This is the boring bit. However, it is for your benefit and important that you read through this document, then we can get on to the good stuff.
These Terms and Conditions are in place for the safety and welfare of our clients and their dogs. We reserve the right to change these terms and conditions at any time. Any changes will come into effect immediately.
Please note that payment for services implies full agreement with these Terms and Conditions.
Training and Handling Methods
The training techniques used by Fairydogmother (Yorkshire) Ltd are based on the principles of positive reinforcement and science led modern methods and, as such, are kind, fair and reward based. Harsh handling of dogs, physical force and the use of punitive methods/punishment or equipment designed to be aversive will not be allowed under any circumstances..
The Fairydogmother (Yorkshire) Ltd does not allow the use of any equipment that can causes pain discomfort or fear. This includes choke chains, pinch collars, shock collars, This includes choke chains, pinch collars, shock collars, slip leads when used to inflict pain when used to perform corrections, citronella collars, rattle cans, spray bottles, compressed air canisters or any other device or method that the trainer deems unacceptable as it can potentially cause harm, pain, suffering or fear to a dog.
I reserve the right to request any persons to leave the premises or cease the session if they are abusive to any dog or other person in a 1to1 session or class.
Termination clause: Any clients who continues to use such methods despite being asked not to do so will be asked to leave the session or the entire training programme with no refund being given.
Cancellations and refunds
1. Statutory Right to Cancel (14-Day Cooling-Off Period) Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you purchase a service online or over the phone, you have a legal right to cancel your booking within 14 days of purchase without giving any reason. The cancellation period expires 14 days from the date of booking confirmation.
To exercise this right, you must notify us of your decision by email to [email protected]. If you cancel within this period and no services have been delivered, a 100% refund will be issued within 14 days.
2. Requesting Services During the 14-Day Cooling-Off Period If you schedule or attend a training session within the 14-day cancellation window, you are making an express request for services to commence immediately.
If you subsequently cancel within the 14-day window, you retain your right to cancel the remainder of the contract, but you must pay for any sessions delivered prior to cancellation. Under statutory rules, this deduction is calculated on a strict pro-rata basis of the total agreed package price.
3. Instant Access to Digital Content & Online Resources All of my packages include immediate access to proprietary online video training libraries, digital guides, and client hubs. By accessing or logging into these digital resources during the 14-day cooling-off period, you explicitly consent to receiving digital content immediately and acknowledge that you forfeit your statutory right to cancel and claim a refund for the digital portion of the programme.
4. Cancellations After the 14-Day Cooling-Off Period Once the statutory 14-day cooling-off period has passed, all sales are final, and unused sessions are strictly non-refundable (Consumer Rights Act 2015).
Multi-session packages are sold as a complete course at a discounted package rate. If you choose to discontinue training, send your dog away, or cancel your remaining sessions after the 14-day cooling-off period has expired, any unscheduled or unused sessions will be forfeited, and no partial, pro-rata, or full refunds will be issued.
5. Rescheduling & Non-Attendance
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48-Hour Notice: To reschedule a 1-to-1 session, you must provide at least 48 hours’ written notice using the reschedule link in your appointment confirmation. Not via email as I may not see it in time. Sessions cancelled or rescheduled with less than 48 hours’ notice will be forfeited.
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Non-Attendance: Failing to attend a scheduled session or not being present at the agreed home address will result in the loss of that session without a refund.
This may be wavered at the discretion of The Fairydogmother under exceptional circumstances.
In the event that The Fairydogmother has to postpone, change the time, date or venue of an appointment in order to provide the best service for you and your dog or where it is absolutely necessary for reasons beyond our control such as adverse weather, illness, emergency, or government legislation/guidelines we will reschedule your session to another mutually convenient time as soon as possible.
If The Fairydogmother arrives at the appointment and the client is not at the arranged address every effort will be made to make contact with the client. If the client cannot be reached the client will not receive a refund and will lose the session.
Bookings
All training must be paid in advance via Card payment (or bank transfer may be arranged). Until payment has been received the booking has not be confirmed. By placing a booking, you are deemed to have read and understood these terms and conditions.
Confirmation of your booking will be sent via email. This may go into your junk/spam folder. Checking there is the client’s responsibility. It is the client’s responsibility to ensure they arrive at the right venue at the correct time or be available for a Zoom video call.
I do try my best not to charge for travelling wherever possible as you should be paying for training not for someone to drive but if you live more than 30 minutes or 12 miles from my location (LS19 7XL Near Leeds Bradford Airport) in some instances there may be an additional charge for travelling if your training requires me to visit you at home. Please contact me to discuss prior to booking/paying. If you are visiting me obviously this doesn’t apply and I will help clients no matter where they live, I have clients from all over. Separation anxiety clients; consultations are all done via Zoom, so distance is not an issue.
Private Training and Behaviour Consultations
Sessions will take place either in my training venue, at your home, or a suitable location agreed prior to the session. Outdoor sessions will usually take place in my locality unless there is a specific need for it to be elsewhere.
Payment for private training sessions and behavioural consultations is for the number of sessions stated. Payment must be made to secure the appointment and paid in full before training commences. Programmes must be completed in the time period stated except under exceptional circumstances. You will have access to book your appointments in my online appointment calendar so we do not send out reminders. We will endeavour to make sure we send out a reminder for you to book your training sessions if you have failed to book but it is your responsibility to book your appointments – please remember that you have one dog trainer to contact and we have many clients to keep track of at any one time.
Group training & classes
If your dog is ill or in season you are still welcome to attend class without your dog as you can still learn during the class and take the skills home to practice.
Flexi leads are not permitted in class during training to avoid injury to others.
Any accidents or issues involving a person or a dog must be reported immediately to the trainer.
If you cannot attend the course I may be able transfer you to another class, if I have another one suitable for your dog – as long as I receive more than 10 days notice prior to your first class date and fill your place.
Refunds will not be given for weeks you fail to attend class.
Allergies or intolerances
If your dog has any known allergies or intolerances to certain foods or has any other special needs, it is your responsibility to bring this to my attention prior to the start of the session, and provide appropriate alternative treats etc.
Confidentiality
Training programmes and information given is confidential between The Fairydogmother and client.
Use of likeness
I may share your dog’s story or progress as a case study without using names or anything identifiable to you or your dog.
The Fairydogmother gives clients lifetime access to protected areas on the website along with personal training plans and verbal advice. These must not be shared – partly because the advice given for your dog may be highly unsuitable for someone else’s dog and may be detrimental to their wellbeing and safety.
Client only closed social media groups and forums; What happens in the groups stays in the groups to maintain these as safe spaces for clients to share and discuss their struggles, problems and successes.
Intellectual Property
The Fairydogmother and The Happy Dog Project are registered trademarks. Our website and content including but not limited to design, copy, photographs, videos and graphics are protected by copyright and intellectual property rights.
They must not be copied or redistributed in part or whole.
Photographs and Recordings
Photographs and/or recordings may be taken by the The Fairydogmother during training for educational and promotional purposes. If you do not wish for photographs of you and/ or your dog to be used or shared, please let us know. Any verbal or written feedback (e.g. by email or reviews) may be used for marketing purposes (for example, posted on the website). Only the first name of the person will be used as identification. If you are not happy for us to use your feedback in this way, please let us know. Photography and videography of sessions or parts of sessions is NOT permitted, without my permission.
Children
Children are very welcome to attend training sessions, with appropriate adult supervision. It is the responsibility of the supervising adult to ensure the children’s safety at all times.
Home visits
For home visits with dogs who are uncomfortable with strangers I may ask that your dog to be in another safe room, behind a child gate, muzzled or on lead when I first arrive (whichever is least stressful for your dog). I am happy to wait outside while you do this. I will advise you as to when (and how) it would be most appropriate to bring the dog into the room to be introduced to me.
Parking
If I am visiting your home and there is on-street parking which requires a visitor permit, please have a visitor permit ready for use when I arrive. If parking at your home (or other venue at which we have arranged to meet) requires payment, please could you kindly let me know in advance.
Health and Vaccination
All dogs and puppies should be suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites. Whether that is by vaccination, titre testing or using homeopathic nosodes, chemical or natural methods. It is the owner/handler’s responsibility to ensure that their dog is appropriately protected. The Fairydogmother accepts no responsibility for the potential or actual exposure of dogs to disease.
Please advise me in advance of the session if your dog has been in contact with another dog infected by a contagious disease or if they appear to be unwell (e.g. vomiting, diarrhoea, coughing, runny nose etc). Depending on the issue, it may be advisable for the session to be re-arranged; either for your dog’s welfare or so I do not pass it on to my dogs or other client’s dogs. If your dog has had a kennel cough vaccination you must not attend training in a public area or a class for the following 10 days as the virus is transmissible to other dogs during this period.
Health and Safety
Any instances of accident or injury must be reported to The Fairydogmother at the time they occur.
Equipment and Clothing
Dog training involves practical handling and may be outdoors so appropriate weather appropriate shoes and clothing is a must.
Flexi leads (extending leads) are not generally permitted in training sessions in order to avoid injury, long training lines generally work much better.
I make every effort to ensure the safety of both clients and dogs during One to One sessions and make every effort to provide a safe and secure environment for training. Sometimes this may be in public spaces with other members of the public and their dogs and children. Clients dogs and their behaviour remains entirely the client’s responsibility at all times, whether or not in the presence of the trainer/behaviourist.
The Fairydogmother (Yorkshire) Ltd accepts no responsibility for injury, illness, loss, damage or accident to you, your dog, any spectator, other persons or property. Dog training can be a physical activity and handlers are reminded to take due care and attention to their, their dog’s and other people’s safety.
Dogs however are animals and there can be risks associated with this such as being knocked over or bitten. Any client who participates in training does so at their own risk. The Fairydogmother does not take responsibility for any loss, damage or injury to any animals or persons who attend training. Fairydogmother (Yorkshire) Ltd does also not take responsibility for any loss, injury or damage to client’s property while undergoing any training or service. It is the client’s responsibility to make any person who accompanies them to the session(s), or takes their place, aware that they are also there at their own risk.
Disclaimer
Animals can act unpredictably, causing injury to people and other animals. Precautions may be advised and should be adhered to including keeping the dog on a lead, using a muzzle in some circumstances and making others aware of any aggression. Owners are responsible for their animal’s behaviour at all time and correct insurance should be found to cover the pet for liability in the event damage or injury be done to property or to a third party. Any refunds will be subject to a £25 cancellation charge
Insurance
The Fairydogmother (Yorkshire) Ltd has business insurance cover the services of dog training, behavioural training, classes and events.
Covid-19
Should any of your in person training be affected by any Government restrictions any remaining sessions will be put on hold until such a time as we can re-commence. I will not give refunds as my ultimate aim is always to help you continue and succeed no matter how long it takes and I will support you during this time as much as possible via telephone or video call – if this happens please as for help if you need it and keep in touch. In some cases your training sessions may be transferred to online via zoom as some things are just as effectively taught via video.
Please ensure you understand and agree to the Terms & Conditions Document prior to booking
Kerry Ward
The Fairydogmother (Yorkshire) Ltd
6 Hawthorn Crescent, Yeadon, Leeds LS19 7XL
www.fairydogmother.co.uk
[email protected]