This is the boring bit. However, it is for your benefit and important that you read through this document, then we can get on to the good stuff.
These Terms and Conditions are in place for the safety and welfare of our clients and their dogs. We reserve the right to change these terms and conditions at any time. Any changes will come into effect immediately.
Please note that payment for services implies full agreement with these Terms and Conditions.
Training and Handling Methods
The training techniques used by Fairydogmother (Yorkshire) Ltd are based on the principles of positive reinforcement and science led modern methods and, as such, are kind, fair and reward based. Harsh handling of dogs, physical force and the use of punitive methods/punishment or equipment designed to be aversive will not be allowed under any circumstances..
The Fairydogmother (Yorkshire) Ltd is a member of the Kennel Club KCAI Scheme, IABTC, the Guild of Dog Trainers and the Pet Professional Guild and follow their code of ethics.
The Fairydogmother (Yorkshire) Ltd does not allow the use of any equipment that can causes pain discomfort or fear. This includes choke chains, pinch collars, shock collars, citronella collars, rattle cans, spray bottles, compressed air canisters or any other device or method that the trainer deems unacceptable as it can potentially cause harm, pain, suffering or fear to a dog.
I reserve the right to request any persons to leave the premises or cease the session if they are abusive to any dog or other person in a 1to1 session or class.
Termination clause: Anyone using such methods despite being asked not to do so will be asked to leave the live session or the entire programme with no refund being given.
Cancellations and refunds
Refunds will not be given once payment has been made as you will get access to all the online training resources for the remainder of the month. You can cancel your subscription at any time.
In the event that The Fairydogmother has to postpone, change the time ordate of an online session in order to provide the best service for you and your dog or where it is absolutely necessary for holidays or reasons beyond our control we will reschedule to another time as soon as possible.
Training advice and information given is confidential between The Fairydogmother and members.
Use of likeness
I may share your dog’s story or progress as a case study without using names or anything identifiable to you or your dog.
The Fairydogmother gives you access to protected areas on the website and verbal advice. These must not be shared – partly because the advice given for your dog may be highly unsuitable for someone else’s dog and may be detrimental to their wellbeing and safety.
Client only closed social media groups and forums; What happens in the groups stays in the groups to maintain these as safe spaces for clients to share and discuss their struggles, problems and successes.
The Fairydogmother and The Happy Dog Project are registered trademarks. Our website and content including but not limited to design, copy, photographs, videos and graphics are protected by copyright and intellectual property rights.
They must not be copied or redistributed in part or whole.
Photographs and Recordings
Recordings may be taken by the The Fairydogmother during online sessions for educational and promotional purposes, I will always ask if this is okay. Any verbal or written feedback (e.g. by email or reviews) may be used for marketing purposes (for example, posted on the website). Only the first name of the person will be used as identification. If you are not happy for us to use your feedback in this way, please let us know. Recording of online sessions or parts of sessions is NOT permitted without my permission.
The Fairydogmother (Yorkshire) Ltd accepts no responsibility for injury, illness, loss, damage or accident to you, your dog , other persons or property during online training. Dog training can be a physical activity and handlers are reminded to take due care and attention to their, their dog’s and other people’s safety.
Dogs however are animals and there can be risks associated with this such as being knocked over or bitten. Any client who participates in any kind of dog training does so at their own risk. The Fairydogmother does not take responsibility for any loss, damage or injury to any animals or persons. Fairydogmother (Yorkshire) Ltd does also not take responsibility for any loss, injury or damage to client’s property while undergoing any training or service. It is the client’s responsibility to make any person who accompanies them to online session(s), or takes their place, aware that they are also there at their own risk.
The Fairydogmother (Yorkshire) Ltd has business insurance cover the services of dog training, behavioural training, classes and events.
Please ensure you understand and agree to the Terms & Conditions Document prior to booking
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